CONTACT US & FAQ

Chiang Mai – THAILAND

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping charges are displayed at checkout, based on your location and the shipping method you choose. For smaller orders, we offer Registered Airmail and Expedited shipping via FedEx OR EMS. You’ll see the exact shipping cost before completing your order.

We accept secure online payments via Stripe, which includes most major debit and credit cards such as Visa, Mastercard, American Express, and others. We also offer wire transfer as a payment option. If you select wire transfer at checkout, you’ll receive detailed instructions on how to complete the transfer after placing your order.

Delivery times vary depending on the items ordered and the shipping method selected.

•If all items are in stock, we typically process and ship the order within 1–5 business days.

•If any item is out of stock or delayed, we will contact you directly to discuss options such as replacement products or updated timelines.

Shipping time estimates after dispatch:

Registered Airmail: 2–4 weeks to most destinations.

Expedited shipping (DHL or FedEx): 5–7 business days.

Yes, your data and payment information are 100% secure. Our website is protected by SSL encryption, and all payments are securely processed through Stripe, a globally trusted payment gateway. We fully comply with GDPR and industry best practices to ensure your privacy and data security.

Once your order is placed and payment is confirmed:

•We begin processing your order immediately.

•If all items are in stock, your package is prepared for shipping within 1–3 business days.

•You will receive a shipping confirmation email once your order has been dispatched.

As noted above, delivery time will depend on the selected shipping method and stock availability.

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Yes, absolutely. After placing your order, you will receive an email within minutes containing your invoice and order details. If you don’t receive this email, please check your spam/junk folder. If it’s still missing, contact us and we’ll confirm your order and re-send your invoice.

Send us an email